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VISIT YOUR NEAREST STORE TO DROP OFF AT CLICK & COLLECT SERVICE
Please see more details for Return at store here
HOW TO RETURN
FILL IN RETURN FORM
If you encounter any problem and wish to return simply click Return Form
Our Customer Support Specialist will contact you within 1 day to arrange the pick-up.
PICK UP SERVICE AT YOUR DOORSTEP: REACH OUT TO OUR CUSTOMER SUPPORT SPECIALIST TO ARRANGE PICK UP SERVICE.
- Tel : 1425
- Live Chat : How to access Live Chat
- Inbox Facebook : https://www.facebook.com/CentralOnlineShopping/
- Office Hours : Monday - Sunday 9.00 AM - 11.00 PM
- Customer Support Specialist will contact you to confirm pick up date and packing condition for return process.
- You will receive SMS with tracking number before pick up date
- Please show your SMS with return parcel to our staff.
| RETURN PROCESS | REFUND PROCESS (IN CASE OF RETURN ACCEPTED OR CANCELLATION) | |||
|---|---|---|---|---|
| LOGISTICS TO CENTRAL’S WAREHOUSE | QUALITY CHECK | PAYMENT METHOD | REFUND METHOD | LEAD TIME |
| LOGISTICS FROM BKK 3 – 5 DAYS UPC 4 - 6 DAY | 2 DAYS | CASH ON DELIVERY | BANK TRANSFER | 3-5 DAYS AFTER RECEPTION OF YOUR BANK DETAILS |
| PAY AT BANK COUNTER , BANK TRANSFER (1-2-3 SERVICE) | ||||
| CREDIT CARD / DOLFIN (CREDIT CARD) | REFUND TO CREDIT CARD | 2-3 DAYS TO PROCESS WITHIN CENTRAL & 7-15 DAYS FOR THE BANK TO PROCESS THE REFUND **THE REFUND WILL APPEAR IN THE NEXT BILLING CYCLE** | ||
| DEBIT CARD / DOLFIN (DEBIT CARD) | REFUND TO DEBIT CARD | 7-45 DAYS FOR THE BANK TO PROCESS THE REFUND | ||
| THE 1 POINT | THE 1 ACCOUNT | 3-5 DAYS | ||
| DOLFIN WALLET BALANCE / DOLFIN (BANK ACCOUNT) | REFUND TO WALLET BALANCE | 1 DAY | ||
Remarks
In case that a customer used The 1 points redemption as a cash discount together with other payment method in a purchase, we will firstly refund The 1 points to your account and then will refund the rest amount to the same payment method used in the purchase.
